Microsoft Dynamics CRM
Microsoft Dynamics CRM, delivers CRM functionalities as a natural extension of Microsoft Outlook. It enables companies to market smarter, sell effectively, care everywhere and provides social insights, business intelligence, and productivity through a single software solution. We deliver Microsoft Dynamics CRM in the cloud, on-premises, or with a hybrid combination based on your business needs.
Microsoft Dynamics CRM helps businesses streamline and automate key areas concerning sales, customer service and marketing/branding:
Sales – CRM for Sales module helps sales people manage leads and opportunities, measure and forecast sales activities, efficiently track customer communications, and automate stages in the sales process – ensuring a shorter sales cycle, higher close rates, and improved customer retention.
Marketing Automation –CRM for Marketing module helps your marketing team to assign, schedule and track marketing campaign activities and measure campaign performance. The combined sales, marketing and customer service tools allow your business to work with one up-to-date set of customer data, therefore making you look professional, organized and informed when speaking to your customers. With Marketing module you can strategize, execute, and engage one-to-one, all from one intuitive platform.
Customer Service – CRM for Service module offers superior customer service and increase capacity to handle requests, without adding employees. Microsoft CRM Customer Service helps your service representatives track customer requests, manage support issues from initial contact through successful resolution, and provide customers with the consistent, efficient service that ensures satisfaction:
Social – CRM for Social leverages social media to identify buying signals, monitor key developments, and track competitors to win faster. It also delivers insights at a glance with analytics, location, and share of voice, text mining, and tag cloud visualization. You can quickly create CRM cases and leads straight from social posts for a complete end-to-end customer experience.
Familiarity - Microsoft Dynamics CRM provides a powerful set of CRM capabilities directly within the familiar Microsoft Outlook client and also integrates with Microsoft products you use every day such as Microsoft Word, Excel, PowerPoint.
Flexibility - With point-and-click customization, role-based forms, declarative design, and powerful developer tools, Microsoft Dynamics CRM can be easily customized to support your evolving needs.
Solutions - Microsoft Dynamics CRM incorporates many powerful capabilities from Microsoft Office, Microsoft SharePoint, Microsoft Dynamics ERP and other leading solutions so you can maximize your investment and increase your productivity.